You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unopened and in the same condition that you received it. Your item needs to have the receipt or proof of purchase.
Please follow the steps below to make a return for your KOKOIST USA purchase.
1. Repack the merchandise in a secure packaging and enclose the invoice / receipt in the package.
2. Ship the package with an insured and traceable delivery method of your choice to the following address.
923 N Loop 1604 E Ste 112
San Antonio, TX 78232
3. Notify us about your return via email with your order # and tracking information. Email: firstname.lastname@example.org .
Please note, KOKOIST USA will not be responsible for lost or damaged items.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable and refunds extend to the purchase price of the products only. Refunds cannot be given for original shipping expenses. Also we use eco friendly packing materials whenever possible such as used boxes and recycled paper.
Typically shipments arrive within 7-10 days but please allow up to 30 days at times depending on the custom situation with your country. Unfortunately since we have no control over the customs, we can't guarantee the delivery date. In addition, We are not responsible for any duty/import taxes/customs charges you may incur. We are also not responsible for any undeliverable/unclaimed/lost/stolen packages. For more information please contact your country's custom.
If you have any questions on how to return your item to us, contact us at email@example.com