Shipping
Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order has been shipped a second email containing a link to track your order will be sent.
You can also track the status of your order in your "order history" section on your account page on the website.
KOKOIST USA ships to addresses within the U.S., U.S. Territories, and P.O. Boxes/APO/FPO/DPO addresses.
*Orders shipped through FedEx, UPS, and DHL cannot be sent to P.O. Boxes/APO/FPO/DPO addresses.
We offer FREE shipping on all domestic orders $100 and over (excluding tax and discounts).
Free shipping is not available on international orders.
Before reaching out, we encourage you to check around your property as shipping carriers may leave your package in a secure location. Please contact your local post office, they will be able to better assist you. Once a package has left our facility it is the carrier’s responsibility. KOKOIST is not responsible for lost or stolen packages.
We encourage the purchase of Route Package Protection. Route provides protection for shipments that are lost, broken, or stolen. Add Route to your cart at checkout to enable protection.
Are you looking for KOKOISTS stockist in the UK / Canada / Australia and other countries? Check our website: https://kokoistusa.com/pages/uk-canada-kokoist-stockist
We offer shipping to over 50 countries:
*Please check International Mail Service Suspensions Country List
Our order processing is 1-2 business days + shipping time. Typically shipments for orders placed outside of the US arrive within 7-10 business days, please allow up to 30 days for delivery depending on the customs within your country. We have no control over customs and can not guarantee the delivery date. In addition, we are not responsible for any duty/import taxes/customs charges you may incur. We are not responsible for any undeliverable/unclaimed/lost/stolen packages. For more information please contact your country's customs office.
Orders to be delivered in the US take 1-2 business days for processing + 5-7 business days for shipping. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by 5-10 business days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
* Orders placed outside of the US typically arrive within 7-10 business days +1-2 business days for processing, please allow up to 30 days for delivery depending on the customs within your country. We have no control over customs and can not guarantee the delivery date. In addition, we are not responsible for any duty/import taxes/customs charges you may incur. We are not responsible for any deliverable/unclaimed/lost/stolen packages. For more information please contact your country's custom.
Route provides protection for shipments that are lost, broken, or stolen. Add Route to your cart at checkout to enable protection. Once a package has left our facility it is the carrier’s responsibility. KOKOIST is not responsible for lost or stolen packages.
Visit routeapp.io to learn more.
You can report an issue with Route through their mobile app (iOS or Android), through the email you receive from Route after placing your order, or by going to claims.route.com. Route provides protection for shipments that are lost, broken, or stolen. Their team is ready to assist you with any questions you may have! Once a package has left our facility it is the carrier’s responsibility. KOKOIST is not responsible for lost or stolen packages.
Orders
If you would like to modify an order, please reach out to our support team. Orders can not be changed once they have been processed.
To make any changes to your order, please reach out to support by submitting your request via 'contact us' form.
Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order has been shipped a second email containing a link to track your order will be sent.
You can also track the status of your order in your "order history" section on your account page on the website.
If your order has not been processed and completed, then we can deliver to a different address as per your request. To know further, you can contact us through 'contact us' form.
No, only one coupon can be applied to a single transaction.
We apologize for any inconvenience. Please email us at info@kokoistusa.com with your order number and photos/videos of the defective or damaged item. Kindly provide us with as many details as possible so our support team can better assist you. We will review your submission and provide you with a solution as quickly as possible.
We apologize for any inconvenience. Please email us at info@kokoistusa.com with your order number and photos/videos of the incorrect item. Our support team will review your submission and provide you with a solution as quickly as possible.
We apologize for any inconvenience. Please email us at info@kokoistusa.com with your order number and list of missing item(s). Our support team will review your submission and provide you with a solution as quickly as possible.
Returns & Exchanges
Yes! You have 30 calendar days to return/exchange an item from the date you received it.
To be eligible for a return/exchange, your item must be:
- Purchased from the KOKOIST online store.
- Unopened and in the same condition that you received it.
- Have proof of purchase (order number).
Please follow the steps below to make a return/exchange for your KOKOIST USA purchase.
- Repack the merchandise in secure packaging and enclose the invoice/receipt in the package.
- Ship the package with an insured and traceable delivery method of your choice to the following address:
KOKOIST USA
16151 COLLEGE OAK #101 SAN ANTONIO TEXAS 78249 - Notify us about your return/exchange via email with your order number and tracking information. Email: info@kokoistusa.com
*Please note, KOKOIST USA is not responsible for lost or damaged items.
Once we receive your item, we will inspect it and notify you that we have received the returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit pending your card issuer's policies.
General FAQs
Our customer service team is available Monday to Friday from 9 am to 5 pm CST. You can reach us by email: info@kokoistusa.com
It’s super easy! Fill out our google form and see your store on our map.
The price on our online sites is already discounted! We do not require proof of license but KOKOIST products are made for pro and semi-pro nail technicians.
No, we don't have any physical stores under our brand name. We do have several distributors and beauty supply stores in Europe, US, Canada and Australia that sell KOKOIST products in their salons.
Yes! Click below to fill out our Distributor Application Form.
Education
100% gel, None of the Other Stuff! Japanese gels are true gels (as opposed to gel polish) which means they are highly pigmented. Japanese gels are great because they have the dual functionality of a full coverage application and small detailed nail art.
KOKOIST is a semi-hard gel that gives a natural, long lasting finish that suits all of your client’s lifestyle and needs. Japanese gel bases are made with the intention of simplifying the nail process and last so much longer on your nails too!
Japanese gels are typically 5-free but at KOKOIST, we are 9-free. While the definition of 9-free can vary, for us this means that our products do not contain these ingredients: toluene, dibutyl phthalate (DBP), formaldehyde, formaldehyde resin, camphor, ethyl tosylamide, parabens, triphenyl phosphate (TPHP), and xylene.
We offer educational classes for current cosmetologist and manicurist students and licensed professionals.
In our education classes you will learn about KOKOIST gel products as well as techniques using our products. Click below to view our upcoming classes!
We offer educational classes for current cosmetologist and manicurist students and licensed professionals. We have online and in-person certification classes. Visit our education website for a list of our available classes.
Better knowledge = Better products for your clients = Better services = Happier clients = More regular clients = Booked Success!
Getting a KOKOIST certification may be the right step in REsetting and REinvesting in your business and your clients!
Product Help
We recommend using at least a 36W powered lamp. Our LeBlanc and Infinity Lights are ideal and designed to minimize heat spikes.
YES! We are working on producing new products to be HEMA-Free.
Platinum Filler Base is great when creating short to medium length extensions. For longer extensions, use the Builder gel over the Bonding Duo for added strength.
Mega Stick Base is a soft gel with more flexibility. Used as a base and with the Builder Gel over can add strength to the nails.
KOKOIST gels are rich and highly pigmented colors. A 2.5g pot will provide approximately 30 applications to short nails.
Colors denoted with an “S” are sheer colors and will yield slightly more than opaque colors.
Working in thin layers will help ensure the gel is cured completely.
Double check to make sure your lamp is compatible and is producing strong enough wavelengths to cure the gel. Old lamps may need to have the bulbs replaced and could cause the gels to cure unevenly.
*Tip: make sure your lamp is not sharing an outlet with other devices as this may weaken the wattage.
Yes, all of our products are vegan/cruelty free except for our Small Tap Brush & Pointed Brush.